Effective date: 01 May 2025
1. 14-day right of withdrawal (EU/EEA only)
Under Directive 2011/83/EU, EU consumers may normally cancel an online purchase within 14 days without giving a reason. However, the directive allows an exception for “digital content not supplied on a tangible medium” once download or streaming begins, provided the consumer gave prior consent and acknowledged the loss of the right of withdrawal. EUR-Lexmimit.gov.it
Because our licence keys are delivered instantly and become permanently tied to your Microsoft account at first use, the statutory withdrawal right ends as soon as the key is displayed or emailed.
2. No returns on activated keys
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All licence sales are final once the key has been revealed or activated. Software keys cannot be “un-used” or resold. Microsoft LearnTermsFeed
3. Faulty or non-working keys
If a key fails to activate and our support team cannot resolve the issue within 24 hours, you may choose between
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free replacement of the key, or
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full refund to the original payment method.
This remedy aligns with EU legal-guarantee rules and Morocco’s right to redress for defective digital goods. European UnionMondaq
4. How to request a refund or replacement
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Email [email protected] within 30 days of purchase.
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Include order number, key, error message, and proof (screenshot) if possible.
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Our engineers will validate the activation status in Microsoft’s licence server.
5. Payment-provider protections
Purchases made via PayPal or eligible credit cards may also be covered by PayPal Buyer Protection or card-issuer chargeback schemes for items “not as described.” paypal.compaypal.com
We encourage customers to contact us first; most issues are solved with a quick replacement, avoiding the delays associated with formal disputes. Kount | An Equifax company
6. Chargebacks and fraud
Unauthorised chargebacks after successful activation will be contested with evidence of key delivery, activation timestamp, and IP logs, as permitted by payment-network rules. Kount | An Equifax company
7. Local legislation
KeyMicrosoft.com is registered in USA; our policy complies with USA consumer-protection law, which recognises a right to redress for defective or mis-described products but does not mandate returns for functional digital keys once supplied.
8. Contact
Questions about this policy?
Email [email protected]
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