Frequently Asked Questions

1. What products do you sell?

We stock 100 % genuine Windows and Office keys, from Windows 11 Home to Office 2024 Home & Business. Browse everything in our Windows Keys and Office Suites categories.

2. How fast will I receive my key?

As soon as your payment clears, the key appears on the checkout confirmation page and arrives by email—usually in under 60 seconds.

3. How do I activate my software?

Follow the step-by-step instructions in our Activation Guide for Windows, Office, or Microsoft 365. Most users are activated in less than five minutes.

4. Are your keys legitimate and legal to use?

Yes. Every licence comes from authorised distribution channels and passes Microsoft’s online validation, so you’ll keep getting security updates.

5. What if my key shows “0xC004F050 – The product key is invalid”?

First, confirm you’re activating the matching edition (e.g., Windows 11 Pro vs Home). Then re-enter the key or run Windows’ built-in Activation Troubleshooter. If it still fails, email [email protected]—we’ll replace it or refund you.

6. Can I move a Retail key to a new computer?

Absolutely. Retail licences (like Office 2024 Home & Business or Windows 11 Pro Retail) are tied to your Microsoft account, so you can deactivate the old PC and activate a new one.

7. Do OEM keys allow hardware changes?

OEM licences bind to the first motherboard they activate. Minor upgrades (RAM, GPU) are fine, but a motherboard swap usually needs a new key.

8. What payment methods do you accept?

We support PayPal, major credit/debit cards, and regional wallets. All transactions run through PCI-DSS compliant gateways for your security.

9. What’s your refund policy?

If a key can’t be activated and our team can’t resolve it within 24 hours, you may choose a free replacement or a full refund. Details are in our Refund & Returns Policy.

10. How do I contact support?

Open a live-chat from any page, or send us a message via the form on our Contact page. Average response time: < 30 minutes.